Privacy Policy cuci711 — Your Personal Data Protection

1. Introduction

Cuci711 takes our responsibility to protect the privacy of every member using our platform seriously. This Privacy Policy clearly explains how we collect, store, use and protect your personal data when you interact with cuci711.vu and all related services.

This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. By registering or continuing to use the cuci711 platform, you agree to the terms set out in this Privacy Policy.

2. Personal Data We Collect

Cuci711 only collects information necessary to provide you with the best possible service. The following are the categories of data we collect:

Technical data such as IP address, browser type, operating system and usage data are collected automatically when you browse our platform. This information is used to improve overall platform performance and user experience.

3. How We Use Your Data

Every piece of data collected has a clear and legitimate purpose. cuci711 uses your information for the following:

• Identity verification and KYC — to verify your account is legitimate and protected from misuse
• Financial transaction processing — to ensure deposits and withdrawals are processed smoothly and accurately
• Customer support — to help us resolve complaints and inquiries efficiently
• Platform improvement — to analyse usage patterns and improve the overall user experience
• Fraud prevention — to detect and block suspicious or unauthorised activity
• Legal compliance — to fulfil reporting obligations to the relevant authorities
• Service communications — to send you important notifications related to your account and transactions
• Personalised offers — to provide promotions and bonuses relevant to your gaming activity (only if you have consented)

4. Information Sharing with Third Parties

Cuci711 understands that your personal information is a trust that must be taken seriously. We do not sell or disclose your personal data to external parties except in the following limited and lawful circumstances:

• Payment service provider — to process your deposits and withdrawals securely
• KYC service provider — to verify your identity for security purposes
• Licensed game provider — the minimum information required to run the games
• Legal authorities — when required by court order or applicable legislation
• Audit and compliance — to independent auditors bound by strict confidentiality agreements

All third parties working with cuci711 are required to sign a data protection agreement and are only permitted to use your information for agreed purposes. We continuously monitor their compliance.

5. Our Data Security Measures

Cuci711 invests in cutting-edge security infrastructure to ensure your data is always protected. The following are the security layers we employ:

• 256-bit SSL encryption — all data communications between your device and our servers are fully encrypted
• Database encryption — sensitive data is stored in encrypted form on our servers
• Two-factor authentication (2FA) — an extra layer of protection for your account login
• 24/7 Threat Monitoring — an active intrusion detection system monitors for any unusual activity
• Multi-layer firewall — to prevent unauthorised access to our infrastructure
• Regular penetration testing — security audits by independent experts are conducted regularly
• Internal access controls — our staff can only access data necessary for their specific role

6. Cookies & Tracking Technologies

Cuci711 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies — required for core platform functions such as login and session security; cannot be disabled
• Performance Cookies — to collect information on how you use the platform and help us improve it
• Functional Cookies — to remember your preferences such as language and display settings
• Analytics Cookies — to help us understand usage patterns for platform development decisions

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the cuci711 platform.

7. Your Rights Regarding Personal Data

As a cuci711 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the cuci711 support team via live chat. We will process your request within 14 business days of receipt.

8. Data Retention Period

Cuci711 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data — retained for as long as your account remains active and in use
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements
• KYC documents — retained for at least 5 years after account closure
• Support communication log — retained for 3 years for reference and dispute resolution purposes
• Technical data and access logs — retained for 12 months before being automatically deleted

Upon expiry of the retention period, your data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process follows industry-standard procedures to ensure data is unrecoverable.

9. Links to Third-Party Websites

The cuci711 platform may contain links to third-party websites or services such as game providers and payment partners. It is important that you understand:

• Cuci711 is not responsible for the privacy practices of those third-party websites
• Each third-party website has its own privacy policy that you should review separately
• Clicking on third-party links is at your own risk and beyond cuci711's control
• We recommend reading the privacy policy of any website before providing any personal information

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how we handle your personal data, the cuci711 privacy team is here to help.

You can reach us via live chat available 24/7 on the cuci711 platform. Our team will endeavour to respond to all privacy-related enquiries within 3 business days.